Shipping policy

Shipping Policy

Paddlivo

Processing Time

Orders are processed within 2–5 business days of purchase (Monday–Friday, excluding holidays). Because items ship directly from our fulfillment partner's warehouse, processing can occasionally take a little longer during high-order-volume periods. You'll receive a confirmation email as soon as your order is placed, and a separate shipping confirmation with tracking details once it leaves the warehouse.

Delivery Time

Destination	Estimated Delivery (after processing)
United States	10–20 business days
Canada	12–22 business days
United Kingdom & EU	12–25 business days
Australia & New Zealand	15–25 business days
Rest of world	15–30 business days

Total delivery time = processing time + transit time. Because your order ships internationally from our overseas fulfillment partner, these windows are longer than typical domestic shipping — please account for this before ordering if you need an item by a specific date. Carrier delays, customs processing, and high-demand periods (holidays, sales events) can add extra time on top of these estimates.

Shipping Cost

Free standard shipping on all orders.
Expedited shipping options, where available, are shown at checkout with their own cost and timeframe.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Tracking can take 3–7 days to update after you receive it, since the package first moves through our overseas fulfillment partner's system before it's picked up by an international carrier and handed off to your local postal service. This is normal for international shipments — if your tracking hasn't updated after 7 days, contact us and we'll look into it.

Customs, Duties & Taxes

For international orders, your country may charge import duties, taxes, or customs fees on arrival. These are the responsibility of the customer and are not included in your order total or shipping cost. Check with your local customs office if you're unsure what to expect.

Delayed, Lost, or Missing Orders

If your order hasn't arrived within the estimated delivery window, email contact@paddlivo.com with your order number and we'll investigate with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a full refund — your choice.

Incorrect Address

Please double-check your shipping address at checkout. We can update an address only before an order has shipped — once it's in transit, we're unable to redirect it. If a package is returned to us due to an incorrect address, we'll reach out to arrange reshipping (additional shipping cost may apply).